Gtspins Customer Support
Our player support team answers 24 hours a day, 7 days a week. The fastest route is live chat, opened from the site menu; for documents, complaints or longer questions you can email [email protected]. Support runs in English, and VIP players get a personal manager. This page lists every contact channel, what to have ready before you get in touch and answers to the questions we hear most.
Gtspins at a Glance
Our footer names Novasphere Entertainment, a company incorporated in Costa Rica (reg. number 3-102-925440).
| Feature | Details |
|---|---|
| Live chat | 24/7, from the site menu |
| [email protected] | |
| Telephone | Not offered |
| Language | English |
| Channels | Telegram t.me/gtspins, WhatsApp channel |
| VIP support | Personal VIP manager, priority support |
| Security | 2FA, login alerts, session control |
How to Contact Gtspins
Live Chat
Open live chat from the site menu on desktop or in our web app. It is the quickest way to sort out missing bonuses, payment questions or account issues.
Write to [email protected] for complaints about a transaction, self-exclusion requests or anything that needs documents attached.
Telegram and WhatsApp
Our Telegram channel t.me/gtspins and WhatsApp channel post new slots, RTPs, big wins and giveaways. They are news channels; for account help, use live chat or email.
VIP Managers
VIP members get a personal VIP manager and priority support through any comfortable communication method.
Before You Contact Us
- Have your username and registered email ready
- For payments, note the date, amount and method
- For a missing bonus, contact us before placing any bet
Gtspins Bonuses Support Can Help With
| Deposit | Bonus | Free spins | Min deposit | Wagering | Max payout |
|---|---|---|---|---|---|
| 1st | 100% up to £500 | 100 FS | £30 | Bonus x40, FS x35 | 5x bonus; FS £50 |
| 2nd | 75% up to £750 | 50 FS | £30 | Bonus x40, FS x35 | 5x bonus; FS £50 |
| 3rd | 50% up to £1,000 | 75 FS | £30 | Bonus x50, FS x45 | 5x bonus; FS £50 |
The full welcome pack reaches £10,000 + 800 FS over ten deposits.
Wagering Rules
£5 maximum bet; slots 100%, live 10%, table games 0%; maximum withdrawal 5x the bonus; one active bonus at a time.
Gtspins Promotions and VIP
Weekly reloads on Monday, Wednesday and Friday, daily VIP cashback up to 20% and rakeback up to 15%.
Gtspins Payments
| Method | Min deposit | Withdrawal limits | Withdrawal route |
|---|---|---|---|
| Visa, Mastercard | £20 | £40 minimum; personal limits in the cashier | Back to the deposit card |
| Revolut, Monzo, bank transfer | £20 | £40 minimum; personal limits in the cashier | Back to the same account |
| Crypto | Set per coin | Set per coin | Crypto back to crypto |
Gtspins Verification Help
KYC runs through an external provider in your profile. If verification fails, support can tell you which document to upload again: ID, proof of address or payment proof.
Gtspins Games
Slots
Gates of Olympus, Sweet Bonanza and Book of Dead.
Crash Games
Aviator, Plinko and Chicken Road.
Live Casino
Gravity Roulette and Live French Roulette.
What Players Value at Gtspins
Players value round-the-clock live chat. Some told us answers during withdrawal checks felt slow, so we recommend sending all documents in one go.
Account Security
Enable 2FA by Google Authenticator or SMS and login alerts in your profile. Our team will never ask for your password.
Responsible Gambling at Gtspins
Support can set up self-exclusion (6 months to 5 years) or close your account. Free UK help: National Gambling Helpline (GamCare) 0808 8020 133, GambleAware at gambleaware.org, NHS Wales 0808 281 9265.
Gtspins Support FAQ
Is Gtspins support available 24/7?
Yes, live chat and email answer around the clock.
Does Gtspins have a phone number?
No, we support players by live chat and email.
What is the Gtspins support email?
In which language is support offered?
English.
Get Help at Gtspins
Open live chat from the site menu or email [email protected] whenever you need us. Gtspins is for adults aged 18+ only.